Most diversity, equity, and inclusion programs focus on changing behaviors alone. Not only does this address only one part of the problem, but it often makes participants feel called out for poor behavior. Changing behavior only happens with addressing the mindset that drives those behaviors. This is especially true in the DEI space. That is where Outward Inclusion comes in. In this 4-hour workshop, attendees will be guided through a process of self-discovery to uncover unconscious bias and become equipped with practical tools to drive equity and inclusion within their team, organization, and community. This workshop is shaped around authentic stories from around the world that draw people into a bigger story where everyone is included. You’ll be immersed in a first-hand experience where you’ll participate in workshop activities that: • Invite people to grow instead of being shamed • Understand how we impact others • Provide tools to help facilitate difficult conversations • Learn how to create meaningful change and get real results Learning Objectives: 1. Create Psychological Safety Apply practical frameworks to reduce bias, increase belonging, and influence change. 2. Foster Productive Dialogues Become equipped with tools to foster safe, honest, self-reflective, and productive dialogues. 3. Create an Inclusive Culture Identify and correct practices and structures that erode equity and inclusion.
Layers of standards and measures, mostly rooted in compliance, have mounted for decades -- all in the name of advancing quality and safety. The result is an overburdened workforce that is tired of checking boxes and jumping through hoops and whose been left to believe that quality ‘didn’t work’ or is a ‘waste of time’. Today’s opportunity is to shift from a compliance mindset to an excellence mindset where our workforce is inspired to do their best work, not just get through the motions. Join NAHQ’s CEO, Stephanie Mercado, as she explores a future led by transformational leadership strategies where we reset the definition of healthcare quality and align teams to achieve healthcare excellence.
• Learn about the purpose, components and benefits of the ACAP SDOH Benchmark Assessment • Understand organizational alignment to develop, implement, and maintain SDOH programs including an overarching SDOH strategy to guide program priorities, business cases, funding and outcomes analyses. • Discuss screening methods, data collection and analytical tools to assess and measure social risk factors of health plan member populations and non-members • Identify community- based partners including criteria, financial and non-financial arrangements, referral management workflows, and current challenges • Share the current state of planning for climate change impacts on health plan members and geographic regions served
- Identify technological and behavioral barriers to digital health implementation
- Discuss approaches to increase digital literacy and digital health tools adoption
- Explore federal, state, and local efforts to reduce broadband costs and improve access in underserved areas
- Establish a team of digital health navigators within your workforce to increase digital health adoption and effectiveness