Logo with the word 'thinc' in lowercase green and blue letters with a green circle above the 'i'.
Logo with the word 'thinc' in lowercase green and blue letters with a green circle above the 'i'.

About this Webinar

December 1, 2022 • 1:00 PM – 2:00 PM ET

Register

As healthcare consumers and members, it isn’t uncommon for most of us to have slammed down the phone in frustration after a circuitous conversation with a call center, unsure if our question was even answered. How can health plans provide better customer service and support to their members? The answer lies in digital customer service—strategically designing digital platforms bolstered by human interaction.  Minimizing friction in consumer information dissemination and education empowers members, helps plans with experience and retention, and can even improve health outcomes. When members use self-service digital tools instead of constantly having to call customer service, it saves the health plan a lot of time and expense and provides members timely support to effectively meet their healthcare needs.

In this webinar, learn how plans have paved the way in reducing call volume while creating more effective methods to educate members and enhancing consumer engagement.

  • Design individualized member resource centers that empower members to navigate and understand their health and benefits through effective digital tool design and education
  • Weave information about member tools and resources into as many existing communication channels as possible to reduce call center volume while preserving a world-class customer experience
    • Gain strategies to streamline plan resources and expedite issue resolution
  • Create effective and convenient digital channels for members to find answers to their questions without hassle and frustration
  • Centralize information to ease access to benefits information, promote health literacy, and help members become informed self-advocates

Speakers:

Mark Menton

General Manager, HealthSparq

Sarah Panock

Executive Customer Partner, Wellframe

Ferris Taylor

Executive Director (HealthCare Executive Group (HCEG))

Sponsored By:

Wellframe strategically partners with health plans nationwide to reimagine the relationship between plans and members. Our Digital Health Management solutions for care management, advocacy, and navigation enable a level of care and support that empowers people and organizations to achieve their best. By combining innovative, AI-enabled solutions, strategic partnerships, and passionate conviction, Wellframe creates a measurable impact on lives, at scale.

Substitution & Cancellation Policy:

Your registration may be transferred to a member of your organization up to 24 hours prior to the first day of the event. All cancellations must be received in writing no later than 30 calendar days prior to the first day of the event to receive a refund less the $195.00 administrative charge. No refunds will be made after this date. However, the registration fee less the $195.00 administrative charge can be credited toward another comparable event (registration must be received within 6 months of the event from which you cancel). In case of conference cancellation, The Healthcare Innovation Company’s liability is limited to refund of conference registration fee only. Programs are subject to change, and we reserve the right to alter all programs without prior notice.