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Enhancing Quality Measures in Healthcare Using Digital Tools

About this Webinar

May 16 | 1:00 - 2:00 PM ET

In an era where digital innovation is revolutionizing healthcare delivery, leveraging digital engagement tools has emerged as a pivotal strategy to improve quality measures that are critical for healthcare providers and payers. This panel session delves into the intersection of healthcare and technology, focusing on how digital tools can be effectively utilized to enhance quality measures like HEDIS scores, Star Ratings, and CAHPS scores.

Our panel of healthcare experts will explore current challenges in meeting these quality benchmarks and how digital engagement solutions can transform patient interactions, care delivery, and outcomes measurement.

Key takeaways will include:

  • Overview of quality scores and their impact on healthcare providers and payers
  • Challenges in achieving high performance on these measures and the role of digital tools in overcoming these obstacles.
  • Strategies for implementing digital engagement tools to enhance member experience while improving member health outcomes



Ryan Stalvey

Director of Member Engagement Strategies, Prospect Medical Systems

Angela L. Perri

Chief Medicare Officer, UPMC Health Plan

Dan Sweeney

SVP, Healthcare Practice Relay Network

Sponsored By:

Relay is the industry’s only dedicated, HIPAA-compliant CX channel, driving significantly better engagement and outcomes by marrying the high initial customer engagement of text with customer data and known action paths to enable a seamless and frictionless digital member experience.

Substitution & Cancellation Policy:

Your registration may be transferred to a member of your organization up to 24 hours prior to the first day of the event. All cancellations must be received in writing no later than 30 calendar days prior to the first day of the event to receive a refund less the $195.00 administrative charge. No refunds will be made after this date. However, the registration fee less the $195.00 administrative charge can be credited toward another comparable event (registration must be received within 6 months of the event from which you cancel). In case of conference cancellation, The Healthcare Innovation Company’s liability is limited to refund of conference registration fee only. Programs are subject to change, and we reserve the right to alter all programs without prior notice.