Logo with the word 'thinc' in lowercase green and blue letters with a green circle above the 'i'.
Promotional banner for a webinar titled "Enhancing The Member Experience and Closing Care Gaps: Digital Strategies in Managing Chronic Diseases" with "thinc" and "Validation Institute" logos.

About this Webinar

February 22 | 1-2:00 PM ET

For healthcare organizations, effective management of chronic diseases stands as a pivotal challenge. Join us for an insightful discussion tailored for health plans seeking to revolutionize member engagement and streamline care delivery for individuals with chronic conditions.

During this session, we will dive into innovative digital strategies leveraging educational content, mobile resources, and proactive screening programs to bolster member engagement and promote healthier lifestyles. Gain valuable insights into the pivotal role of digital platforms in fostering meaningful connections with members, empowering them to take charge of their health journey.

Furthermore, explore approaches to tailor digital strategies for closing care gaps, improving personalized digital member engagement, and driving cost reductions. These actions ensure sustainable, quality-driven healthcare outcomes and foster continuous member engagement over time.


Dan Sweeney

Senior Vice President, Relay Network

Brittany Ramsey

Senior Product Manager, Digital Strategy & Innovation, UPMC Health Plan

Sponsored By:

Relay is the industry’s only dedicated, HIPAA-compliant CX channel, driving significantly better engagement and outcomes by marrying the high initial customer engagement of text with customer data and known action paths to enable a seamless and frictionless digital member experience.

Substitution & Cancellation Policy:

Your registration may be transferred to a member of your organization up to 24 hours prior to the first day of the event. All cancellations must be received in writing no later than 30 calendar days prior to the first day of the event to receive a refund less the $195.00 administrative charge. No refunds will be made after this date. However, the registration fee less the $195.00 administrative charge can be credited toward another comparable event (registration must be received within 6 months of the event from which you cancel). In case of conference cancellation, The Healthcare Innovation Company’s liability is limited to refund of conference registration fee only. Programs are subject to change, and we reserve the right to alter all programs without prior notice.