Chief Executive Officer
Amelia Virtual Care
Afsana Akhter is the President and Chief of Amelia Virtual Care, a Mental Health platform that uses Virtual Reality to enable better patient care. Amelia Virtual Care is used by over 2,000 therapists across the globe to enhance patient therapy for both in-person and remote environments.
Afsana brings 20 years of experience across Tech and Digital Health and has held commercial leadership roles at Livongo, Prealize Health, and Medullan. Afsana holds BS and MEng degrees in E.E.C.S. from MIT.
With advances in technology, opportunities for improving the experience for patients, members, and citizens are not only endless but are critical, particularly in times of crisis. Now more than ever, healthcare leaders are leveraging innovation, digital transformation, and advanced technologies to address customer experience challenges for providers, patients, payors and beneficiaries.
Challenges with our consumer health experience were brought to light during the COVID-19 pandemic. Some of those challenges include streamlining operations and processes, addressing inequities and improving access to care for vulnerable populations, driving activation in communities, improving public trust, and establishing measures that can be used to achieve long-term sustainability and achievement.
As we look to the future, it is crucial for leaders across the health sector to build innovative capabilities that improve experience and efficiency to drive meaningful change that matters the most to consumers. This panel will bring together leaders across the federal and commercial health space to discuss: