Keshia M. Pollack Porter, PhD, MPH

Keshia M. Pollack Porter, PhD, MPH

Chair, Department of Health Policy and Management and Bloomberg Centennial Professor, Johns Hopkins Bloomberg School of Public Health

Keshia M. Pollack Porter, PhD, MPH is Chair of the Department of Health Policy and Management and Bloomberg Centennial Professor at the Johns Hopkins Bloomberg School of Public Health. Dr. Pollack Porter also directs the School’s Institute for Health and Social Policy and is part of the leadership team for the Hopkins Center for Health Disparities Solutions. She is policy researcher studying active play and active transportation, safe built environments, and the nexus of transportation and health. She is also a leader in advancing health equity using tools such as health impact assessment and strategies that promote health in all policies.

All Sessions by Keshia M. Pollack Porter, PhD, MPH

Thinc Main Agenda Monday AM May 23, 2022
10:35 am - 11:20 am

Market Insight: Reimagining CX Across the Healthcare Sector

With advances in technology, opportunities for improving the experience for patients, members, and citizens are not only endless but are critical, particularly in times of crisis. Now more than ever, healthcare leaders are leveraging innovation, digital transformation, and advanced technologies to address customer experience challenges for providers, patients, payors and beneficiaries.

Challenges with our consumer health experience were brought to light during the COVID-19 pandemic. Some of those challenges include streamlining operations and processes, addressing inequities and improving access to care for vulnerable populations, driving activation in communities, improving public trust, and establishing measures that can be used to achieve long-term sustainability and achievement.

As we look to the future, it is crucial for leaders across the health sector to build innovative capabilities that improve experience and efficiency to drive meaningful change that matters the most to consumers. This panel will bring together leaders across the federal and commercial health space to discuss:

  • The impetus for leveraging experimental technology to improve customer experience and increase access to care
  • Efforts being implemented to advance member and patient experience
  • How payers and providers can leverage data to design customer-centric solutions that improve health outcomes
  • Adaptation and resiliency around health equity
Moderator: Nicola (Nik) Hall