Tom Policelli

Tom Policelli

Chief Executive Officer

Tom Policelli joined the HPS/PayMedix leadership team as CEO in February 2021. Previously, Mr. Policelli was a co-founder and CEO of Minuteman Health, an HMO in Massachusetts and New Hampshire. Prior to that, he was co-founder and CEO of Averde Health. Mr. Policelli also ran United Health Group's consumer-directed health business and founded a new business unit within the company. He began his career at CIGNA Healthcare, and while at Monitor Company consulted with several leading healthcare companies.

All Sessions by Tom Policelli

Thinc Main Agenda Tuesday AM May 24, 2022
10:35 am - 11:20 am

Market Insight: How We – Hospital Systems and TPAs – Have Accidently Trained Consumers to Ignore Us and How We Can Fix It

Complexity = Confusion + Cost + Consumer Disengagement. Patients/consumers are often hit with a blizzard of mail (and texts and calls) about money (EOBs, bills, this-is-not-a-bill, etc.), and much of it does not make sense. Ultimately, they ignore any type of communication which results in disengaged consumers who do not get the care they need or stick to a course of treatment. Additionally, a plethora of point solutions each try to optimize for a particular slice of the problem, but overall, this just adds more complexity and further degrades the system. How do we fix these problems?

Engaging consumers requires us to simplify the system for ALL consumers. In this session,

  • Review data, trends, and real case studies to reveal opportunities for providers, TPAs, employers, and patients to improve the customer/patient engagement experience
  • Explore innovative approaches to transform care access, strengthen transparency, and optimize payments
  • Discuss strategies to create cost savings for all