Track 2

August 30, 2023 21:41

Test Session

Test Description

November 9, 2025 00:00

Design Session

November 9, 2025 00:00

Design Session

November 9, 2025 00:00

Leadership in Times of Change: Leading the Mindset Transformation of Health and Healthcare

Jesus Zayas
THINC

Health and healthcare face increasingly complex—and similar—challenges across the federal and civilian sectors, even before the Covid pandemic introduced additional challenges and changes. These challenges range from the high-level organizational efforts to improve financial solvency and creating high reliability organizations, to the inpatient and outpatient administrative and clinical teams’ focus on patient safety and quality outcome cultures, to the individual provider and patient needs for health, inclusion, retention, and resilience. Increasingly there is the understanding that traditional approaches to leadership are not effective in meeting these challenges: what leaders need to do is not new: how to lead and engage this transformation is the primary concern for most healthcare leaders and practitioners. Most leadership programs and trainings miss the one key element necessary to unlocking the key to effective leadership: why mindset matters and how to deliberately internalize mindset in organizational and individual change efforts.

This session will provide an overview of the new mindset model transforming healthcare leadership and employee, patient, and provider engagement. Participants, through both didactic and panel presentations, individual and small group exercises, and interactive video discussions, will receive an overview of this framework, and how this material and model are and can be most helpful to them in addressing their own individual and organizational challenges. Participants will learn from multiple leaders from across the VA organizational spectrum levels on how addressing mindset integrated the variety of priorities and Department imperatives required of them and unified them as a single organizational cultural change and transformation effort. Participants will understand why and how addressing mindset is the core element for unleashing inclusivity and broader engagement and commitment for successful leadership and change efforts. Panelists will share their own lessons learned, how specific priorities were addressed, and how success was measured throughout the transformation journey to achieving department benchmarks.

Objectives:

  • Understand how mindset is driving broader priorities being implemented in the Department of Veterans Affairs – the largest healthcare provider, payer, and employer in the world.
  • Describe the role and how senior leaders model and influence culture change by using mindset to create the psychological safety necessary to demonstrate leadership commitment.
  • Describe the new mindset model transforming leadership and employee and patient engagement
  • Understand how this foundational approach accelerates the psychological safety addressing the multiple priorities and results around high reliability, employee engagement, diversity and inclusion, and customer experience
  • Create a strategy to integrate this approach into one’s own individual and organizational challenges in health and healthcare.
January 20, 2026 00:00

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Jesus Zayas
THINC

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Track 3

November 9, 2025 00:00

Leadership in Times of Change: Leading the Mindset Transformation of Health and Healthcare

Health and healthcare face increasingly complex—and similar—challenges across the federal and civilian sectors, even before the Covid pandemic introduced additional challenges and changes. These challenges range from the high-level organizational efforts to improve financial solvency and creating high reliability organizations, to the inpatient and outpatient administrative and clinical teams’ focus on patient safety and quality outcome cultures, to the individual provider and patient needs for health, inclusion, retention, and resilience. Increasingly there is the understanding that traditional approaches to leadership are not effective in meeting these challenges: what leaders need to do is not new: how to lead and engage this transformation is the primary concern for most healthcare leaders and practitioners. Most leadership programs and trainings miss the one key element necessary to unlocking the key to effective leadership: why mindset matters and how to deliberately internalize mindset in organizational and individual change efforts.

This session will provide an overview of the new mindset model transforming healthcare leadership and employee, patient, and provider engagement. Participants, through both didactic and panel presentations, individual and small group exercises, and interactive video discussions, will receive an overview of this framework, and how this material and model are and can be most helpful to them in addressing their own individual and organizational challenges. Participants will learn from multiple leaders from across the VA organizational spectrum levels on how addressing mindset integrated the variety of priorities and Department imperatives required of them and unified them as a single organizational cultural change and transformation effort. Participants will understand why and how addressing mindset is the core element for unleashing inclusivity and broader engagement and commitment for successful leadership and change efforts. Panelists will share their own lessons learned, how specific priorities were addressed, and how success was measured throughout the transformation journey to achieving department benchmarks.

Objectives:

  • Understand how mindset is driving broader priorities being implemented in the Department of Veterans Affairs – the largest healthcare provider, payer, and employer in the world.
  • Describe the role and how senior leaders model and influence culture change by using mindset to create the psychological safety necessary to demonstrate leadership commitment.
  • Describe the new mindset model transforming leadership and employee and patient engagement
  • Understand how this foundational approach accelerates the psychological safety addressing the multiple priorities and results around high reliability, employee engagement, diversity and inclusion, and customer experience
  • Create a strategy to integrate this approach into one’s own individual and organizational challenges in health and healthcare.