thINc360 – The Healthcare Innovation Congress
June 20 – 22, 2023 | Washington, DC

Conference Agenda

Tuesday, June 20

7:00 AM – 6:30 PM

Registration Open

7:30 AM – 8:30 AM

Coffee

10:20 AM – 11:00 AM

Exhibit Hall Opens Networking Break and Content Theater Sessions in the Exhibit Hall

11:00 AM – 11:50 AM

Benefit Design Strategies for Employers

Benefits that Matter Today: Thinking Beyond Traditional Healthcare Programs

  • Hear perspectives on why employers must modify their approach to benefit program design to meet the needs of today’s workforce and retain talent
  • Discuss the importance of implementing holistic health and well-being programs to drive healthy behavior change, improve productivity, and reduce healthcare costs
  • Explore novel models to coordinate care, promote healthy lifestyles, and ensure timely access to resources and support for employees and their families

11:00 AM – 11:50 AM

Engagement & Experience

Redefining Customer Experience: Meeting Consumers Where They Are and (Re)Building Trust

  • Identify methods to personalize patient and member engagement strategies to identify opportunities, address barriers, and close care gaps
  • Drive cultural change within healthcare organizations to build trust and enable humanized, empathic, and compassionate care
  • Adopt an orchestrated multi-channel approach to effectively engage patients/members throughout their healthcare journey
  • Understand the role of technology in enabling timely access to resources and reducing communication barriers
  • Leverage AI and Machine Learning to predict behaviors and tailor care accordingly
  • Develop actionable strategies to elevate the patient experience, engage members, and build long lasting relationships

11:00 AM – 11:50 AM

Care Delivery Transformation

Seizing an Opportunity: How the Current Economic Crisis Accelerates Care Delivery Transformation and the Move to Value

  • Outlook on leveraging partnerships to bring innovation to the US healthcare system amidst current industry challenges
  • Examine the current and future state of value-based care
  • Discuss recent payer-provider arrangements that are centered around quality and outcomes improvement
  • Redefine care delivery: Develop a comprehensive, data-centric, personalized journey for patients and members

11:00 AM – 11:50 AM

Health Equity

Multi-stakeholder Efforts to Prioritize and Sustain Health Equity Initiatives to Prevent Health Risks and Significantly Improve Care

  • Gain insights in to incorporating inclusivity and equity across all healthcare business lines
  • Discuss leadership efforts to create an inclusive environment within the organization as well as among the community
  • Leverage community partnerships to deliver quality care to underrepresented groups
  • Explore innovative approaches to identify disparities and enhance equity efforts across the care continuum
  • Implement actionable strategies to access accurate socioeconomic, demographic, race, ethnicity related data in a timely manner to significantly improve health outcomes

11:50 AM – 12:10 PM

Beverage Break and Content Theater Sessions in the Exhibit Hall 

12:10 PM – 1:00 PM

Benefit Design Strategies for Employers

Value-Based Partnerships and Direct Contracting Arrangements to Deliver High-Quality Care to Employees

  • Hear perspectives on recent innovations in employer-provider partnerships that prioritize quality and value
  • Reexamine direct contracts and focus on arrangements that enhance patient experience and outcomes improvement
  • Discuss cost control strategies for employers via alternative payment models in telehealth and virtual care
  • Explore opportunities in advanced primary care specific arrangements to deliver the right care and eliminate waste

12:10 PM – 1:00 PM

Engagement & Experience

Stakeholder Views on Driving Meaningful Engagement and Transforming Care with Digital Technology

  • Gain insight into current digital health trends that focus on bringing care closer to the consumer
  • Discuss strategies to implement the right type of digital technology that create seamless experiences for members and patients while building trust
  • Learn how to effectively leverage technology to optimize care coordination throughout an individual’s healthcare journey

12:10 PM – 1:00 PM

Care Delivery Transformation

Healthcare Beyond the Four Walls of the Hospital: Advancements in Virtual Care and RPM to Improve Access and Outcomes

  • Leverage virtual care, digital apps, and RPM to offer continued support to patients, monitor their health, and enhance their engagement with care teams
  • Learn how technology including wearables and remote monitoring devices enable patients and caregivers to better manage conditions
  • Offer tools to optimize medication adherence, identify gaps, and personalize care

12:10 PM – 1:00 PM

Health Equity

Reducing Disparities in Maternal Health: The Path Forward

  • Examine the state of maternal health, the root causes for disparities, and the lack of awareness of the scope of material health disparities
  • Explore recent advocacy and legislative efforts that are addressing maternal health and maternal care disparities
  • Delve into recent progress, programs, and partnerships that private and public sector, and community organizations are spearheading to advance maternal care equity
  • Discuss efforts to stratify data and develop a material health equity strategy

1:00 PM – 2:00 PM

Lunch

2:05 PM – 2:55 PM

Benefit Design Strategies for Employers

The Impact of Prior Trauma on Mental Health Within and Outside the Workplace: Barriers and Opportunities for Healthcare Stakeholders

  • Understand the impact of adverse childhood experiences, the pandemic, stigma, and other health risks on treating mental health issues
  • Identify and treat trauma-related stressors through creative expression and mindfulness
  • Gain insights into how employers and healthcare professionals can establish a framework to help individuals cope and heal
  • Discuss the value and importance of taking a proactive approach to address mental health including improved health and well-being, increased productivity, and reduction in overall healthcare costs

2:05 PM – 2:55 PM

Engagement & Experience

The Impact of Prior Trauma on Mental Health Within and Outside the Workplace: Barriers and Opportunities for Healthcare Stakeholders

  • Understand the impact of adverse childhood experiences, the pandemic, stigma, and other health risks on treating mental health issues
  • Identify and treat trauma-related stressors through creative expression and mindfulness
  • Gain insights into how employers and healthcare professionals can establish a framework to help individuals cope and heal
  • Discuss the value and importance of taking a proactive approach to address mental health including improved health and well-being, increased productivity, and reduction in overall healthcare costs

2:05 PM – 2:55 PM

Care Delivery Transformation

Implementing a Next-Gen Cross-Functional Care Team to Improve Patient Care, Access, and Outcomes: The Johns Hopkins Story

  • Learn about the JHM Office of Population Health and its areas of focus to improve health for populations
  • Discuss the development of a cross-functional care team as a team-based model of care
  • Review the close partnership between the Office of Population Health and the Office of Diversity, Inclusion and Health Equity and their shared focus on promoting healthy equity

2:05 PM – 2:55 PM

Health Equity

Implementing a Next-Gen Cross-Functional Care Team to Improve Patient Care, Access, and Outcomes: The Johns Hopkins Story

  • Learn about the JHM Office of Population Health and its areas of focus to improve health for populations
  • Discuss the development of a cross-functional care team as a team-based model of care
  • Review the close partnership between the Office of Population Health and the Office of Diversity, Inclusion and Health Equity and their shared focus on promoting healthy equity

3:00 PM – 3:45 PM

Networking Break and Content Theater Sessions in the Exhibit Hall

3:45 PM – 4:05 PM

Keynote

REIMAGINING LEADERSHIP AND CULTURE TO INFLUENCE CHANGE IN HEALTHCARE

5:30 PM – 6:30 PM

Reception and Content Theater Sessions in the Exhibit Hall

Wednesday, June 21

7:00 AM – 5:30 PM

Registration Open

7:10 AM – 8:10 AM

Coffee – Networking Roundtables

8:15 AM – 8:20 AM

Opening Remarks

10:20 AM – 11:00 AM

Keynote

Networking Break and Content Theater Sessions in the Exhibit Hall

11:00 AM – 11:50 AM

Engagement & Experience

Implementing a Data-Centric Approach to Tailor Interventions and Close Care Gaps

  • Access the right data to take a proactive approach on an individual’s health and well-being
  • Discuss the role of data in improving outcomes and delivering the appropriate care tailored to the unique needs of populations including seniors and individuals residing in rural and underserved communities
  • Determine the importance of integrating medical and social needs data to improve access to care and sustain health improvement

11:00 AM – 11:50 PM

Care Delivery Transformation

Establishing Collaborative Partnerships to Heighten Focus on SDoH

  • Discuss collaborative approaches and partnerships that advance food security, housing stability, and medical transportation access
  • Deploy programs that address health inequities through market-driven, community informed solutions that support underserved populations
  • Explore data sharing mechanisms and tools utilized by providers and payers to integrate SDoH information into EHRs
  • Uncover opportunities to align efforts at the state, local, and community level for greater impact in promoting public health policies and measurable program effectiveness
  • Determine how a Community Health Needs Assessment (CHNA) and Implementation Plan can advance care delivery efforts

11:00 AM – 11:50 AM

Health Equity

Establishing Collaborative Partnerships to Heighten Focus on SDoH

  • Discuss collaborative approaches and partnerships that advance food security, housing stability, and medical transportation access
  • Deploy programs that address health inequities through market-driven, community informed solutions that support underserved populations
  • Explore data sharing mechanisms and tools utilized by providers and payers to integrate SDoH information into EHRs
  • Uncover opportunities to align efforts at the state, local, and community level for greater impact in promoting public health policies and measurable program effectiveness
  • Determine how a Community Health Needs Assessment (CHNA) and Implementation Plan can advance care delivery efforts

11:00 AM – 11:50 AM

Benefit Design Strategies for Employers

Affordable, Impactful, Inclusive Benefits to Meet the Needs of a Diverse Workforce

  • Assess the impact of offering benefits that promote equity and inclusivity on overall health and well-being of an individual including their mental and physical health
  • Discuss an employer’s role in accelerating efforts to address SDoH and reduce barriers to healthcare access
  • Explore the financial and non-financial returns from investing in benefits such as fertility, reproductive, and caregiver benefits

12:00 PM – 1:00 PM

Lunch

1:05 PM – 1:55 PM

Benefit Design Strategies for Employers

Adopt a Whole-Person Care Approach to Effectively Manage Chronic Conditions

  • Gain strategies to support individuals with chronic conditions every step of the way
  • Discuss the role of digital tools and applications to proactively communicate with and engage individuals
  • Implement a comprehensive strategy by providing access to resources, health coaches, medication, and mental/behavioral health support
  • Understand the importance of leveraging medical and SDoH data to determine unique needs, tailor care, and sustain healthy behavior change

1:05 PM – 1:55 PM

Engagement & Experience

Explore Strategies to Reach and Engage Underserved Communities While Effectively Meeting their Health Needs

  • Examine approaches to engage vulnerable populations that are significantly affected by health inequities
  • Gain strategies to meet the needs of individuals with chronic conditions
  • Leverage partnerships to identify unmet needs and offer long-term support
  • Discuss the importance of accessing and analyzing data in a timely manner to provide personalized care and improve health outcomes

1:05 PM – 1:55 PM

Care Delivery Transformation

Examine the Role of AI, VR, and Advanced Technology to Enhance Patient Care and Rehabilitation

  • Discover current innovative implementations of AI, VR, and advanced technologies throughout the continuum of care to improve access, quality, and patient satisfaction
  • Learn the process and staff expertise required to implement and integrate an advance technology solution
  • Discuss future use cases to implement AI, VR, and advanced technologies in research, preventative strategies, and predictive care approaches

1:05 PM – 1:55 PM

Health Equity

Address the Digital Divide to Reduce Inequities in Healthcare

  • Identify technological and behavioral barriers to digital health implementation in certain populations
  • Discuss approaches to increase digital literacy and digital health tools adoption
  • Explore federal, state, and local efforts to reduce broadband costs and improve access in underserved areas
  • Establish a team of digital health navigators within your workforce to increase digital health adoption and effectiveness

1:55 PM – 2:15PM

Beverage Break and Content Theater Sessions in the Exhibit Hall

02:15 PM – 03:05 PM

Benefit Design Strategies for Employers

Radical Pharmacy Paradigm Shift: Learn What Happens when Employers & Health Systems Blow Up the PBM Status Quo

 

  • Understand the alignment on drug pricing, the utility of NADAC, and the influences that drive costs of value-driven pharmacy  
  • Examine optimal ways to eliminate wasteful spend, curb rising drug costs, and review the data requirements due to CAA accountability, while moving to personalized medicine 
  • Consider if Digital Therapeutics (DTx) should be managed by your PBM 

2:15 PM – 3:05 PM

Engagement & Experience

Overcoming Barriers to Integrate Medical and Social Needs Data to Efficiently Serve Diverse Populations

  • Discuss strategies to develop trust with members and patients in communicating and collecting personal health (PHI) and social profiles
  • Learn how new payment models in both the public and private sectors incentivize major investments in building core information infrastructure to better manage patient populations

Understand the progress of coding standards to better align coding vocabularies used in EHRs to enable seamless interoperability

2:15 PM – 3:05 PM

Care Delivery Transformation

Taking Care of Our Healthcare Workers by Reimagining Workplace Culture

  • Discuss actionable strategies to enhance the health and well-being of healthcare workers
  • Implement programs that prioritize self-care and mental health in the workplace
  • Address the workforce shortage crisis by efficiently identifying and meeting the needs of healthcare workers and cultivating a culture of well-being
  • Utilize user-friendly tools, technology, and processes to reduce burnout among care teams

2:15PM – 3:05PM

Health Equity

<strong>Implementing Processes and Tools to Measure and Analyze SDOH and Health Equity Programs</strong>:  <strong>The 2023 ACAP SDOH Benchmark Assessment</strong>

• Learn about the purpose, components and benefits of the ACAP SDOH Benchmark Assessment
• Gain an understanding of organizational alignment to develop, implement, and maintain SDOH programs including an overarching SDOH strategy to guide program priorities, business cases, funding and outcomes analyses.
• Discuss screening methods, data collection and analytical tools to assess and measure social risk factors of health plan member populations and non-members in communities served
• Examine approaches to identifying community- based partners including criteria, financial and non-financial arrangements, referral management workflows, and current challenges
• Share the current state of planning for climate change impacts on health plan members and geographic regions served

3:05 PM – 4:00 PM

Afternoon Reception and Content Theater Sessions in the Exhibit Hall

4:00 PM – 4:45 PM

Keynote

Thursday, June 22

7:30 AM – 1:00 PM

Registration Open

8:00 AM – 9:00 AM

Coffee

8:30 AM – 9:15 AM

Keynote

EMPHASIZING HEALTHCARE QUALITY: INSIDE NAHQ HEALTHCARE QUALITY FRAMEWORK AND THE WORKFORCE ACCELERATOR INITIATIVE

10:45 AM – 2:30 PM

Workshop

Deep Dive Workshop: Employer Fiduciary Training – A Procurement Process for your Healthcare Plan

Several lawsuits have been filed over the past few months against carriers by parties demanding access to their health plan’s claims data, and on February 23, 2023 the Department of Labor (DOL) issues further guidance on the removal of “gag” clauses, meant to facilitate such access, including where and how to file attestations and instructing plans to report carrier noncompliance to its enforcement division. Navigating your Healthcare Plan under the new requirements and transparency has opened the door for huge cost savings for the plan and the participants but ignored, there are significant liabilities.

The Consolidated Appropriations Act of 2021 (CAA) is the most significant compliance challenge employers have encountered since the 2009 enactment of the Affordable Care Act, aka Obamacare. Yet not many are talking about it. This course offers a comprehensive educational program consisting of a certification program for CEO, CFOs, business owners, benefits specialists or other employer fiduciaries tasked with oversight of the plan. Classroom session is hands-on, peer to peer inter-active and forward thinking, using subject experts to facilitate the discussions. The curriculum is informative and relevant, covering essential areas pertaining to the healthcare plan and the new fiduciary duties and responsibilities plan sponsors now have.

The storm is here, and employers, sick of paying more each year in exchange for less, are determined to get healthcare costs under control. The mission of this half day course is to establish a foundation for a prudent process that will reduce organizations liabilities by engaging in conversation of management and oversight of employer sponsored healthcare plan.

The prudent employers will be at the table and the imprudent are on the menu as litigation and enforcement ramp up.

In this Deep Dive Workshop, you will learn:
1. What employers are required to do under the CAA 2021.
2. How to run a Fiduciary Procurement Process on your healthcare plan
3. How to reduce your liabilities, implement cost containment and enhance benefits on your healthcare plan

 

2:30 PM –

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